Privacy Policy

At Houston Restore Pros, accessible from https://www.houstonrestorepros.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Houston Restore Pros and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Houston Restore Pros. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Houston Restore Pros follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Houston Restore Pros uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read the Cookies article..

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to https://www.houstonrestorepros.com/ and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Houston Restore Pros.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Houston Restore Pros, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Houston Restore Pros has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Houston Restore Pros Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Houston Restore Pros does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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All Reviews 4.9google logoGoogle 4.8
Overall Rating
4.9 60 reviews
kendell clark Avatar
kendell clark
4/14/2025
After our house flooded on Christmas we called Houston Restore Pros and they took time from their holiday to come out and assist us and walk us through the next steps. From mitigation to reconstruction the process was seamless and the experience was great. The office worked side by side with our insurance and got all the tough questions answered for us and handled everything on that end. They were able to restore my home to even better than they found it. We’re very happy we choose Houston Restore Pros.
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Carol Smith Avatar
Carol Smith
4/14/2025
Houston Restore Pros worked well with our insurance. Joe and crew were compassionate and highly efficient at the moisture mitigation. Joel was great at coordinating the different phases and letting us know what to expect. Dennis and team Manuel, Daniel, and Alex went above and beyond expectations! Joe and Kirk and their crews carefully moved the furniture out and back. I would hire this group again!
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Derek Pruitt Avatar
Derek Pruitt
4/05/2025
Ben was prompt with communication and they did nice work
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JOEY Avatar
JOEY
4/05/2025
Ben and his team completed this project for us as sewer water backed up into the home. They did the demo which consisted of removing the base boards, tile/wood flooring, sheet rock, shower, etc. They put back the home in a timely and professional manner!
They installed sheet rock, tape and float, installed base boards, painted walls and trim, built a new vanity and painted, installed new plumbing fixtures, completed the tile shower with pan, tile in bath areas, and wood in bedrooms and living areas. Very reasonable pricing and completed a few small extras without hassling for additional monies.
I highly recommend Houston Restore Pro to complete any project you may have at your home or office!
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Van Ho Avatar
Van Ho
4/05/2025
Houston Restore did an amazing job on my property. Got Water damage and they arrived in 3 hours to dry out everything. Then Ben took care the restoration . He finish entire house in 2 months and my house turn out so beautiful .
I would recommend Houston restore to everyone
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Maria Lopez Avatar
Maria Lopez
4/05/2025
These guys are lifesavers. They are available 24/7. They provided excellent, professional service and did not leave until the job was done.Thanks to Joe, Jose, Josue, Joyce, and Joel.
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Danielle Beckcom Avatar
Danielle Beckcom
3/05/2025
Ben and his team at Houston Restore Pros were absolutely fantastic! From start to finish, they demonstrated professionalism, efficiency, and outstanding attention to detail. They went above and beyond to ensure everything was handled with care, and their expertise was evident in the quality of their work. Communication was seamless, and they were always available to answer any questions along the way. If you’re looking for a reliable and skilled restoration team, look no further—Houston Restore Pros is the best in the business. Highly recommend!
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stephen cunada Avatar
stephen cunada
2/05/2025
We had a little flooding inside our house back in July 2024 and when we informed our insurance company, they have suggested Houston Restore Pros as one of the cleanup company. In a matter of few hours, Joe was at the house supervising the mitigation process which they did meticulously. We were satisfied with the results that we decided to let them finish the restoration and reconstruction of the entire first floor under the able watch of Ben who was very responsive to all our questions and making sure that he corrected everything that needed to be addressed promptly. I would highly recommend Houston Restore Pros to anyone who would be in the same predicament. Thanks again Joe, Ben and the entire crew.
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B B Avatar
B B
2/05/2025
Our house flooded in May and needed to be restored from 2 feet up down to the concrete foundation. Houston Restore Pros had us back in our house in December and it looks better than it did before the flood. Ben was very helpful during the process and whenever we needed a repair fixed or changed he was easy to get ahold of and was quick to send out someone to fix it. You can tell that he really cares about his customers. I've added some photos of the demo and the finished home. It really is beautiful.
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Lee Tilley Avatar
Lee Tilley
2/05/2025
Slow water leak ruined my life! These guys put it back together from start to finish. Ben & his team were great to work with. He was always available, this man needs a promotion.
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Cat Ferguson Avatar
Cat Ferguson
2/05/2025
I would like to take a moment to commend Ben Sos, Project Manager at Houston Restore Pros, for his exceptional professionalism and courteous demeanor throughout our project. Ben consistently demonstrated a remarkable ability to effectively manage tasks and ensure that the right team members were assigned to meet our needs.

His patience and understanding were particularly noteworthy; he was always available to address my concerns, even during moments of distress, and handled each situation with grace and empathy. Ben truly goes above and beyond for his clients, and his commitment to delivering outstanding service is evident in every interaction.

I wholeheartedly recommend Ben Sos for any project, as I am confident that his dedication and expertise will lead to successful outcomes.
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Jenny Ryan Avatar
Jenny Ryan
1/05/2025
Houston Restore Pros Joe Contreras and his team expertly handled the water mitigation in my home after my attic leaked, and Ben Sosa and his team beautifully restored my floors and the ceiling and sheetrock damage. They respond promptly to communication and guide their customers through each step of the process. Their care for their customers shows in all aspects of the company. I would recommend Houston Restore Pros to anyone.
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Rasheed Bangee Avatar
Rasheed Bangee
11/05/2024
Mr. Ben Sosa stayed on the top till the job is complete. Joe, Isaac Escobar and all are excellent along with Ben.
Worry free for one. They took care of all including contacting insurance company. Pictures are before and after.
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Helen Castillo Avatar
Helen Castillo
11/05/2024
Ben did a fantastic job him and his crew. They did repairs to my house and also painted it great job Ben
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Satish Mani Avatar
Satish Mani
10/05/2024
HRP were awesome. They came, understood our challenges and resolved each and every one of them. Ben their Project Manager especially understood our concerns and went way beyond to resolve our issues. Highly recommend HRP for any House restoration issues.
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